Hear every concern the moment it's voiced, and show what happened next.
Patients and families speak for a minute, in their own language, at the bedside or after discharge. MedFeed turns what they say into a task someone owns, and into a dated record you can open for your board, your quality committee or your assessor.
Demo uses fictional data. No patient information needed.
Hospital overview
Six areas, this morning
Housekeeping
Nursing
Doctors
Admission and discharge
Diagnostics
Facilities
“We waited five hours for the discharge papers…”
You answer for every floor. You cannot stand on every floor.
Most of what patients and families say is said once, quietly, to whoever is nearest. Much of it is said after the offices close.
The comment nobody heard becomes the complaint everybody hears.
- Lights out · Ward 5
- Night round · Ward 2A
- Discharge desk · closed
- Diagnostics · on call
- Visiting hours · over
- Call bell · Bed 7
- Pharmacy window · night counter
- Lift B · service
- Family waiting room · quiet
- Lights out · Ward 3
Follow one concern through the night.
Scroll to move through the nightTap or swipe through the nightਡਿਸਚਾਰਜ ਦੇ ਕਾਗਜ਼ਾਂ ਲਈ ਅਸੀਂ ਪੰਜ ਘੰਟੇ ਉਡੀਕ ਕੀਤੀ। ਕਿਸੇ ਨੇ ਨਹੀਂ ਦੱਸਿਆ ਕਿ ਦੇਰੀ ਕਿਉਂ ਹੋ ਰਹੀ ਹੈ।
We waited five hours for the discharge papers. Nobody told us why there was a delay.
- Discharge waiting is the most repeated concern this morning (5 comments), mostly families on Wards 3 and 5.
- Two comments mention call bells not answered on Ward 2A overnight. Both are linked to the project Night call-bell response.
- Housekeeping closed 6 of 8 tasks raised yesterday. Two are overdue on Ward 4B.
- Nursing on Ward 1C was named in 7 comments of praise, including Sister Annie by name.
- 4 suggested tasks are waiting for a person to approve them.
Call the family and explain the discharge hold-up, Ward 5 Bed 3
- MFMedFeed21:43Suggested from a voice comment by Gurpreet Kaur, daughter of patient.
- PNPriya Nair12:20Gave approval and assigned it to Arjun Mehta.
- AMArjun Mehta16:05Called Gurpreet Kaur. The hold-up was the pharmacy clearance; papers are ready and the family has been told. Linked to Discharge before noon.
A family member speaks into a tablet on Ward 5, in Punjabi. You are at home.
Follow one concern through the night.
- 21:40Spoken at the bedside, translated
A family member speaks into a tablet on Ward 5, in Punjabi. You are at home.
Ward 5 · Bed 3PunjabiDaughter of patient0:15ਡਿਸਚਾਰਜ ਦੇ ਕਾਗਜ਼ਾਂ ਲਈ ਅਸੀਂ ਪੰਜ ਘੰਟੇ ਉਡੀਕ ਕੀਤੀ। ਕਿਸੇ ਨੇ ਨਹੀਂ ਦੱਸਿਆ ਕਿ ਦੇਰੀ ਕਿਉਂ ਹੋ ਰਹੀ ਹੈ।
We waited five hours for the discharge papers. Nobody told us why there was a delay.
Admission and dischargeDischarge delayConcernSuggested taskWaiting for a person to approve itCall the family and explain the discharge hold-up, Ward 5 Bed 3 - 21:43A task is suggested and waits for a person
Nobody has to be awake for this part. A task is drafted and waits until someone says so.
Admission and dischargeDischarge delayConcernSuggested taskWaiting for a person to approve itCall the family and explain the discharge hold-up, Ward 5 Bed 3 - 12:00It is in the daily management summary
Your summary reads it back to you in plain sentences, with the rest of the morning.
Daily management summary12:00 · Midnight to 12:00- Discharge waiting is the most repeated concern this morning (5 comments), mostly families on Wards 3 and 5.
- Two comments mention call bells not answered on Ward 2A overnight. Both are linked to the project Night call-bell response.
- Housekeeping closed 6 of 8 tasks raised yesterday. Two are overdue on Ward 4B.
- Nursing on Ward 1C was named in 7 comments of praise, including Sister Annie by name.
- 4 suggested tasks are waiting for a person to approve them.
Waiting for a personSuggested taskWaiting for a person to approve itCall the family and explain the discharge hold-up, Ward 5 Bed 3 - 16:05Closed, with a note
What was done is written where it happened, by the person who did it.
12:2016:05Your tasks · TodayCall the family and explain the discharge hold-up, Ward 5 Bed 3
HighAdmission and dischargeDue Today 16:00Open · picked up 12:20Closed · 16:05- MFMedFeed21:43Suggested from a voice comment by Gurpreet Kaur, daughter of patient.
- PNPriya Nair12:20Gave approval and assigned it to Arjun Mehta.
- AMArjun Mehta16:05Called Gurpreet Kaur. The hold-up was the pharmacy clearance; papers are ready and the family has been told. Linked to Discharge before noon.
Mark as doneClosed with a note - MF
- LaterOne line in the record
When someone asks, you open the record. It was written as it happened.
Follow-up recordAdmission and discharge · 30 daysHeard 7 Oct, 16:40Admission and dischargePunjabiClosed 7 Oct, 19:10Some items on the bill did not make sense, and there was nobody at the counter to explain them.Picked up by Arjun MehtaDone: Billing officer called the family and walked through the bill.Prevent: Billing desk staffed until 20:00 on weekdays.Heard 7 Oct, 21:40Admission and dischargePunjabiClosed 8 Oct, 16:05We waited five hours for the discharge papers. Nobody told us why there was a delay.Picked up by Arjun MehtaDone: Family called; pharmacy clearance explained; papers completed.Prevent: Grouped into project Discharge before noon.Heard 7 Oct, 14:22HousekeepingHindiClosed 7 Oct, 15:05The bedsheet has not been changed for two days.Picked up by Rita FernandesDone: Linen changed; ward linen log checked.Prevent: Linen change added to the four-hourly check sheet.
One voice, followed up the building, to the whole hospital.
It starts with a minute, in their own words.
A daughter at Ward 5, Bed 3 speaks in Punjabi for a few seconds. MedFeed keeps the recording, writes it down in her language and translates it into English, so what she said is never lost between the bedside and the office.
Gurpreet Kaur
Daughter of patient · Ward 5, Bed 3 · 7 Oct, 21:40
ਡਿਸਚਾਰਜ ਦੇ ਕਾਗਜ਼ਾਂ ਲਈ ਅਸੀਂ ਪੰਜ ਘੰਟੇ ਉਡੀਕ ਕੀਤੀ। ਕਿਸੇ ਨੇ ਨਹੀਂ ਦੱਸਿਆ ਕਿ ਦੇਰੀ ਕਿਉਂ ਹੋ ਰਹੀ ਹੈ।
We waited five hours for the discharge papers. Nobody told us why there was a delay.
Sorted before anyone has to read it.
The comment lands under its area and theme, Admission and discharge · Discharge delay, beside the other comments saying the same thing this month. Nobody types a category. Nobody reads a pile.
Discharge delay
13 comments in 30 days · 4 wards
Put a name on it. Put a date on it.
The comment becomes a task with an owner, a due time and a status. Where MedFeed suggests a task, it waits in a tray until a person approves it. The owner receives it in the staff app and closes it from the ward.
My tasks
Arjun Mehta · Admission and dischargeYour whole hospital on one screen. Open any area.
Six areas, each with its experience score, the voices behind it and the tasks still open. Open an area to read what patients actually said, in the script they said it in.
Hospital overview
Experience scores, voices and open tasks by area · last 14 days
The hospital tells you about itself, twice a day.
At 12:00 and 18:00 the daily management summary reads the day back to you in plain sentences: what was said most, what is linked to a project, what closed and what is waiting.
- Discharge waiting is the most repeated concern this morning (5 comments), mostly families on Wards 3 and 5.
- Two comments mention call bells not answered on Ward 2A overnight. Both are linked to the project Night call-bell response.
- Housekeeping closed 6 of 8 tasks raised yesterday. Two are overdue on Ward 4B.
- Nursing on Ward 1C was named in 7 comments of praise, including Sister Annie by name.
- 4 suggested tasks are waiting for a person to approve them.
- Discharge delays eased after 14:00: 2 comments this afternoon against 5 this morning.
- Report turnaround came up 3 times in Diagnostics. MedFeed suggests grouping these into a project.
- Doctors received 4 comments of praise for explaining treatment.
- 9 tasks were closed this afternoon; 2 are overdue.
When the same concern returns, give it a project.
A comment about discharge in September, another in October, three more from different wards. MedFeed notices the pattern and offers to group them. A person opens the project, owns it and keeps the linked comments beside the work.
We asked three times when the discharge would be done and got three different answers.
The doctor said we could go home in the morning, but the file reached the desk after lunch.
We were told discharge at ten and left at four.
Some items on the bill did not make sense, and there was nobody at the counter to explain them.
We waited five hours for the discharge papers. Nobody told us why there was a delay.
Discharge before noon
Walk into review with the record already written.
Every concern that became a task leaves a dated line: what was said, who picked it up, what was done and when, and what changed so it happens less. The log exports in the formats your committee and your assessor already use.
The record
Admission and discharge and five other areas · last 30 days
One concern, closed
- Heard
- 7 Oct, 21:40 · Ward 5, Bed 3 · Punjabi
- Said
- ਡਿਸਚਾਰਜ ਦੇ ਕਾਗਜ਼ਾਂ ਲਈ ਅਸੀਂ ਪੰਜ ਘੰਟੇ ਉਡੀਕ ਕੀਤੀ। ਕਿਸੇ ਨੇ ਨਹੀਂ ਦੱਸਿਆ ਕਿ ਦੇਰੀ ਕਿਉਂ ਹੋ ਰਹੀ ਹੈ।We waited five hours for the discharge papers. Nobody told us why there was a delay.
- Sorted
- Admission and discharge · Discharge delay
- Picked up
- Arjun Mehta, discharge coordinator · 8 Oct, 12:20Suggested by MedFeed 21:43; approval by Priya Nair
- Done
- Family called; pharmacy clearance explained; papers completed.
- Closed
- 8 Oct, 16:05Note by Arjun Mehta, from the phone
- Prevent
- Grouped into project Discharge before noon.
Corrective and preventive action log
| Heard | What was said | Picked up by | What was done | Prevent | Closed |
|---|---|---|---|---|---|
| 7 Oct, 21:40 Admission and discharge · Punjabi | We waited five hours for the discharge papers. Nobody told us why there was a delay. | AMArjun Mehta | Family called; pharmacy clearance explained; papers completed. | Grouped into project Discharge before noon. | 8 Oct, 16:05 |
| 7 Oct, 16:40 Admission and discharge · Punjabi | Some items on the bill did not make sense, and there was nobody at the counter to explain them. | AMArjun Mehta | Billing officer called the family and walked through the bill. | Billing desk staffed until 20:00 on weekdays. | 7 Oct, 19:10 |
| 7 Oct, 14:22 Housekeeping · Hindi | The bedsheet has not been changed for two days. | RFRita Fernandes | Linen changed; ward linen log checked. | Linen change added to the four-hourly check sheet. | 7 Oct, 15:05 |
| 7 Oct, 11:03 Nursing · English | The call bell near bed eleven does not seem to work. | JDJoseph D'Souza | Call bell wiring replaced and tested with the charge nurse. | Weekly call-bell test on every ward. | 8 Oct, 09:30 |
| 5 Oct, 10:15 Diagnostics · English | Nobody could tell us when the scan report would be ready. | SKSameer Kulkarni | Report shared the same afternoon; family called. | Expected report date written on every collection slip. | 5 Oct, 16:20 |
| 3 Oct, 19:48 Facilities · Hindi | The water dispenser on the second floor has been empty since morning. | JDJoseph D'Souza | Dispenser refilled; supplier delivery moved to 07:00. | Dispenser levels added to the facilities evening round. | 3 Oct, 20:30 |
Whatever standard you answer to, MedFeed helps you listen to patients, act on what they say and show the record.
We will work through it with you.
What is stored, where it goes, who can open it.
Each voice is kept whole
The original audio, the transcript in its own script, the English translation, the date and the area it was sorted to. Nothing is summarised away.
Roles decide who sees which area
A discharge coordinator sees discharge. A housekeeping lead sees housekeeping. Leadership sees all six. You set the roles; MedFeed keeps to them.
Suggested tasks wait for a person
MedFeed drafts the task, the owner and the due time. Nothing is assigned until someone with the right role approves it, edits it or rejects it.
Exports you can take with you
The record and the action log export to CSV, Excel, Word and PDF. If you ever leave, your hospital's record leaves with you.
Bring your questions on hosting and access to the demo. We answer them in writing.
Built inside a working accredited hospital, by people who run one.
“We are responsible for every patient's experience, yet we are not on every floor. That's frustrating, and risky. MedFeed makes sure you hear every concern the moment it's voiced, so little problems never turn into headline-making crises.”
See it with your own departments and your own standard.
- 01One comment going from voice to a closed task, in a language your patients speak.
- 02The overview set up with your departments, not ours.
- 03Your standard walked through with you, clause by clause, against what MedFeed shows.
Demo uses fictional data. No patient information needed.
Tell us your departments and your standard. We arrange a time by email.
Request a demoA short form, then a reply from a person.